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Technical support is available 24 hours a day, every day.

For instant support, speak with a live agent via chat or by phone:

Technology Support

to view services, review the status of an existing request or browse for an answer in our extensive knowledge base.

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For other account-related issues, please use our chat service or call directly to speak with technical support.

For security purposes, we are unable to process account-related issues via email.

Alumni/Past Attendees

Students have access to ERNIE and ERAU email for two years from the date of your last completed course or graduation. If your account shows as disabled, you must re-apply to the university to re-enable your account and register for classes.

Other services available to alumni/past attendees:

• : This requires your 9-digit student ID number.
• : Stay informed about alumni events and search for former classmates.

Auxiliary Access

Students may grant up to three people access to their educational and financial information using Auxiliary Access. Once the student has provided access and shared the password, go to to access the Auxiliary Portal.

IT Support for Brazil - English for Air Traffic Control

Este link é específico para alunos brasileiros do curso English for Air Traffic Control (EATC). O envio deste formulário gerará um relatório que será endereçado pelas equipes da ERAU no Brasil.