It is the policy of Embry‑Riddle to administer its educational programs in a fair, equitable, academically sound manner and in accordance with the appropriate regulations and criteria of its governing board, accrediting associations, and federal and state laws and regulations. To this end, students are provided an opportunity to express any complaint, grievance or dispute that, upon investigation, may be remedied.

Student Dispute Resolution Policy and Procedures

Students are first encouraged to address their grievance, whether personal or academic, directly with the appropriate faculty/staff member with responsibility concerning the issue. This is considered an “Informal” process and is meant to empower the student to confront the source of their concern, as well as minimize the length of time involved in achieving a resolution. If no agreement is reached, students may choose to file an official grievance through the Dean of Students Office.

Grade Appeal Process

Students are first encouraged to informally address their issues of concern regarding grades with the course instructor. If a resolution cannot be reached, students may initiate the formal procedure by submitting a Final Course Grade Challenge form to the Chair of the department responsible for the course, outlining the reasons in detail. The student is encouraged to discuss the grade challenge with the department chair for a resolution at this level. The student may obtain the Final Course Grade Challenge form and instructions from the Records Office or the Department Chair.

Student Dispute Resolution Policy and Procedures at ERAU Asia Institute

ERAU Asia Institute adopts an integrated approach, using formal and informal channels to manage various feedback, including student disputes provided by stakeholders (i.e., staff, students and the general public). There are many platforms, channels and avenues whereby stakeholders can voice their issues and/or provide constructive feedback to the school.

Students are encouraged to address any issues with the faculty or staff member on whom the dispute/grievance is based. If unresolved, the student may electronically complete and submit feedback through the following channels:

  • Feedback Box
  • The online feedback form is accessed by scanning a feedback QR code posted in several places on campus.
  • Emailing the Quality Assurance Department at asia.quality.assurance@erau.edu.

In the case of any complaints from students, Embry-Riddle's Dispute Resolution Policy and Procedures will cover all students’ official complaints that it receives from any formal channels. These will be communicated to students and aligned with the Private Education Regulations.

All official complaints will be appropriately recorded and/or documented. Any correspondence (including actions taken) between Embry-Riddle and the complainant will be annexed as evidence. This ensures that any staff handling the case are kept aware of the progress/outcomes.

If the complainant's contact information is provided, the Quality Assurance Department will respond within three working days of receiving official feedback. All feedback must be resolved within 21 working days. The proposed solution to the feedback will take place within seven days, and the acknowledgment and response to the action taken (accept or do not accept the action taken by Embry-Riddle) will be provided within 14 days. The issue will be escalated to the Vice Chancellor & Head of Asia if unresolved after 21 working days. The decision of the Vice Chancellor & Head of Asia is final.

If Embry-Riddle and the student cannot agree, Embry-Riddle will refer the student to the Singapore Mediation Centre or Singapore Institute of Arbitrators for mediation. All feedback and action taken will be recorded in the feedback management log. All feedback will be consolidated, analyzed and reviewed.

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Embry‑Riddle Aeronautical University
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Daytona Beach, FL 32114-3900