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Dr. Imroz is an accomplished associate professor specializing in human resources (HR). He brings nearly two decades of professional experience in HR and IT to his academic career. His research focuses on two primary areas: human resource and organization development (OD) and IT service management (ITSM).

In the HR and OD domain, Dr. Imroz has conducted extensive research and led numerous projects on topics including leadership development, competency modeling, social network analysis and team-building. His interests also encompass knowledge management, talent management and succession planning, employee engagement and retention and the application of data analytics in HR.

In ITSM, Dr. Imroz has worked on various ITIL processes, such as request fulfillment, incident, problem, change and asset management. His projects have also addressed information security risk management and professional online communities. Ìý

Dr. Imroz holds certifications from esteemed organizations, including the Society for Human Resource Management (SHRM), the International Air Transport Association (IATA), the University of Pennsylvania, Cornell UniversityÌýand EXIN, a global leader in IT certifications. His diverse expertise and professional background position him as a thought leader in integrating HR and IT to advance organizational effectiveness.

2020 - Current

• HR Management and Analytics: Unlock the Value of Human Capital Certificate (Wharton School, University of Pennsylvania)
• ​Labor Relations CertificateÌý(Cornell University)
• Human Factors in Aviation Certificate (IATA Credential ID 0001637039 YAS)
• Society of Human Resource Management - Senior Certified Professional (SHRM-SCP)
• Society of Human Resource Management (SHRM) Inclusive Workplace CultureÌýSpecialty Certificate
• Coursera Certificate - International Leadership and Organizational Behavior (Universita Bocconi)

Prior to 2020

• Employee Relations & Conflict Resolution -ÌýUniversity of Central Florida (Credential ID ORG-PROGRAM-305117)
• Graduate Student Online Teaching Certificate - Penn State University
• ITIL V2 – Foundation Certificate in IT Service Management (cert # c.676625)
• ITIL V3 – Foundation Certificate in IT Service ManagementÌý(cert # c.918008)
• ITIL V2 – Practitioner Certificate: Service, Incident, and Problem Management (cert # 00027180-01-ZQKN)
• ITIL V3 –ÌýIntermediate Certificate: Service StrategyÌý(cert # 02322744-01-ZQFP)

Books

1. Bakhshandeh, B., Rothwell, W. J., & Imroz, S. M. (2023).ÌýTransformational coaching for effective leadership: Implementing sustainable change through shifting paradigms. Productivity Press, Boca Raton, FL.Ìý
2. Rothwell, W. J., Imroz, S. M., & Bakhshandeh, B. (2021).ÌýOrganization development interventions: Executing effective organizational change. Routledge, Boca Raton, FL.
3. Ahmed, U., Umrani, W. A., Khalid, N., & Imroz, S. M. (2020).ÌýCase studies on contemporary practices in management & HR.ÌýInternational Association of Educators and Researchers (IAER), Wrexham, UK.Ìýhttps://doi.org/10.33166/978-1-9163014-0-5

Journals

1. Lee, K., Imroz, S. M., & Waguespack, B.Ìý(Under Review).ÌýReporting units, fixed weights, and validity erosion: A structural diagnosis of the Airline Quality Rating (AQR). Target Journal:ÌýJournal of Air Transport Management
2. Darwish, S., Afshan, G., Ahmed, U., Imroz, S. M., & Khalid, N.Ìý(In press).ÌýInvestigating the transformation of workplaces through wellbeing oriented HRM, self esteem, and innovative behavior.ÌýDiscover Sustainability.Ìý
3. Barr, P. A., & Imroz, S. M. (2026). A cross-regional review of AI safety regulations in the commercial aviation industry.ÌýAdministrative Sciences,Ìý16(1), 53. https://doi.org/10.3390/admsci16010053
4. Bakhshandeh, B., Mazid, S., & Imroz, S. M. (2024). A Case Study Using SWOT Analysis as an OD Intervention Tool.ÌýOrganization Development Journal,Ìý42(4), 37-50. https://www.proquest.com/scholarly-journals/case-study-using-swot-analysis-as-od-intervention/docview/3128834185/se-2
5. Pahi, M. H., Ahmed, U.,ÌýImroz, S. M.,ÌýShah, S. M. M., & Yong, I. S.-C.Ìý(2024).ÌýFlexible HRM and firm performance nexus: Can empowering leadership play any contingent role?ÌýInternational Journal of Productivity and Performance Management. 73(2),Ìý629-647. https://doi.org/10.1108/IJPPM-06-2021-0360
6. Imroz, S.M., Curtis, T., & Ambrose, S.C. (2023). Perception of crisis management, service quality, and loyalty programs on airline travel intention: What roles do fear of COVID-19 and risk attitude play? Sustainability, 15Ìý(18), 13753. https://doi.org/10.3390/su151813753Ìý
7. Shih, C-C., Wu, C-W., Ani, P., Rheuban, S.G.R., Samuels, R., & Imroz, S.M. (2023). Factors affecting airliners' decision of purchasing airplanes. Proceedings of the 52nd Annual Meeting of the Southeast Decision Sciences Institute (SEDSI), Wilmington, NC. pp. 255-269. https://www.sedsi.org/_files/ugd/f590f6_20f7d6ed2f954818bc14ed3675ab03c4.pdfÌý
8. AlZgool, M.; AlMaamari, Q.; Mozammel, S.; Ali, H.;ÌýImroz, S.M.Ìý(2023). Abusive supervision and individual, organizational citizenship behaviour: Exploring the mediating effect of employee well-Being in the hospitality sector.ÌýSustainability.15Ìý(4), 2903. https:// doi.org/10.3390/su15042903
9. Imroz, S. M.,ÌýSadique, F., & Trambadia, N.Ìý(2022).ÌýAn analysis of air traffic controllers’ job satisfaction. Journal of Aviation/Aerospace Education & Research, 31(1).ÌýDOI: https://doi.org/10.15394/jaaer.2022.1910.ÌýRetrieved from https://commons.erau.edu/jaaer/vol31/iss1/4Ìý
10. Imroz, S. M.Ìý(2021). Understanding differentiation of user roles and gamification in a professional online community. Journal of Management PolicyÌýand PracticeÌý(JMPP), 22(4), 33-46.Ìý​https://doi.org/10.33423/jmpp.v22i4Ìý
11. Imroz, S. M.Ìý(2019). A qualitative case study identifying metrics for ITIL request fulfillment process: Perspectives of an information technology service provider group.ÌýJournal of Organizational Psychology, 19(4),Ìý78-97. https://doi.org/10.33423/jop.v19i4.2295
12. Imroz, S. M.Ìý(2019).ÌýMotivesÌýto participate in an online community for professionals: Lessons from ServiceNow customer service community.Ìý​Journal of Workplace Learning.Ìý31(8). pp. 498-519. https://doi.org/10.1108/JWL-02-2019-0021
13. Boswell, R. A., & Imroz, S. M. (2013). The AACC leadership competencies: Pennsylvania’s views and experiences. Community College Journal of Research and Practice, 37(11), 892-900.
14. Imroz, S. M.Ìý(2013).ÌýDiffusion of innovations as a theoretical framework for oral rehydration therapy (ORT) adoption in rural Bangladesh.ÌýReview of Management Innovation & Creativity.Ìý6(18).
15. Alzahmi, R. &ÌýImroz, S. M.Ìý(2012). A look at factors influencing the UAE education and development system.ÌýInternational Handbook of Academic Research and Teaching.Ìý22,Ìý321-334.Ìý
16. Imroz, S. M.Ìý(2011). Are standardized tests a good measure of student learning?ÌýInternational Handbook of Academic Research and Teaching.Ìý17,Ìý28-33.
17. Imroz, S. M.Ìý& Alzahmi,ÌýR. (2011). Using Ajax technology to improve the performance of a web-based help desk application at a paymentÌýsystems company.ÌýJournal of Information Systems Technology and Planning.Ìý4(8),Ìý43-51.
18. Imroz, S. M., Pietron, L. R., Haworth, D. A. & Ward, K. W. (2010). Application of Q-methodology in critical success factors of information security risk management.ÌýJournal of Information Systems Technology and Planning.Ìý4(7),Ìý46-60.

Book Chapters

1. Darwish, S., Ahmed, U., Pahi, M. H.,Ìý&ÌýImroz, S. M.Ìý(2024).ÌýÌýInvestigating the nexus between value, emotions, attitude and intentions: Testing a sequential model. In A. Hamdan and U. BraendleÌý(Eds). Harnessing AI, Machine Learning, and IoT for Intelligent Business. Studies in Systems, Decision and Control, vol 550.ÌýCham, Switzerland: Springer.Ìýhttps:/doi.org/10.1007/978-3-031-66218-8_28ÌýÌý
2. Rothwell, W. J. &ÌýImroz, S. M.Ìý(2024). Taking care of your employees results in better care of customers: A case study of aÌýhospital inÌýDhaka, Bangladesh.ÌýIn D. D. Warrick,ÌýJ. Mueller, & A. Warrick (Eds.),ÌýCases on Critical Leadership SkillsÌý(pp. 153-162).ÌýLondon, UK: Edward ElgarÌýPublishing.
3. Gonzalez Jr., B. & Imroz, S. M. (2024).ÌýÌýTransforming the skies: Managing remote workforce at a maintenance, repair, and overhaul (MRO) aviation company. In H. El-Farr (Ed).ÌýThe Changing Landscape of Workplace and Workforce. London, UK: IntechOpen.Ìýhttps://www.intechopen.com/online-first/1161579Ìý
4. Imroz, S. M. (2023). Professional coaching industry standards and ethics.ÌýIn B. Bakhshandeh & W. J. Rothwell,Ìý(Eds.), Building an Organizational Coaching Culture:ÌýCreating Effective Environments for Growth and Success in OrganizationsÌýÌý(pp. 326-340). Boca Raton, FL: Routledge.
5. Imroz, S. M.Ìý(2021). Understanding different OD intervention models.ÌýIn W. J. Rothwell, S. M. Imroz & B. Bakhshandeh (Eds.), Organization Development Interventions:ÌýExecuting Effective Organizational ChangeÌý(pp. 19-34). Boca Raton, FL: Routledge.
6. Imroz, S. M.Ìý(2021).ÌýSteps for implementing the OD intervention model: From entry to separation.ÌýIn W. J. Rothwell, S. M. Imroz & B. BakhshandehÌý(Eds.),ÌýOrganization Development Interventions:ÌýExecuting Effective Organizational ChangeÌý(pp. 35-50). Boca Raton, FL: Routledge.
7. Imroz, S. M.Ìý(2020). Change models to guide virtual group coachingÌýIn W. J. Rothwell & C. H. ParkÌý(Eds.),ÌýVirtual Coaching to Improve Group Relationships: Process Consultation ReimaginedÌý(pp. 19-34). Boca Raton, FL: Routledge.
8. Imroz, S. M.Ìý(2020). Interventions: Helping clients improve group dynamics and group results using technologyÌýIn W. J. RothwellÌý& C. H. ParkÌý(Eds.),ÌýVirtual Coaching to Improve Group Relationships: Process Consultation ReimaginedÌý(pp. 111-130). Boca Raton, FL: Routledge.
9. Imroz, S. M.Ìý(2012). Improving team building in a customer care department: A case study.ÌýThe 2013 Pfeiffer Annual: ConsultingÌý(pp. 189-194).ÌýSan Francisco, CA: Pfeiffer & Co., Inc.
10. Imroz, S. M.Ìý(2012). What is Six-Sigma?ÌýIn W. J. Rothwell (Executive Ed.), J. Lindholm, K. Yarrish & A. Zabellero (Vol. eds.),ÌýThe Encyclopedia of Human Resource Management: HR Forms and Job AidsÌý(pp. 295-300). San Francisco, CA: Pfeiffer & Co., Inc.
11. Rothwell, W. J. &ÌýImroz, S. M.Ìý(2012). Improving customer care experience: A case study of a large private hospital in Dhaka, Bangladesh.ÌýIn D. D. Warrick & J. Mueller (Eds.),ÌýLessons in Leading Change: Learning From Real World CasesÌý(pp. 183-193).ÌýOxford, UK: RossiSmith Academic Publishing.

Conference Proceedings and Presentations

1. Barr, P. A., &ÌýImroz, S. M. (2026, Apr. 28-29). Governing the Algorithmic Workforce: An Integrated Public Policy Framework for AI-Driven Labor Transformation. [Paper presentation].ÌýThe International Conference on Smart Management, Green Technologies, and Entrepreneurial Ecosystems (ICSMGEE), Al Ain University - Abu Dhabi Campus, UAE.
2. Groce, R. &ÌýImroz, S. M.Ìý(2026, Feb. 18-20).ÌýGender equity in US airlines: A comparative analysis of a legacy and low-cost carrier.Ìý[Paper presentation]. Southeast Decision Sciences Institute (SEDSI) 2026 Conference, Jacksonville, FL.
3. Lester, M. &ÌýImroz, S. M.Ìý(2025, Sep. 28-Oct 1).ÌýUnlocking the Future: Using the Action Research Model to Overcome Community Resistance for Sustainable Spaceport Development.Ìý[Paper presentation]. Organization Development Network (ODN) Conference, Spokane, WA.
4. Barr, P. A., & Imroz, S. M. (2025, Jul. 1-4).ÌýA cross-regional review of AI safety regulations in the commercial aviation industry. [Paper presentation].ÌýThe 28th ATRS World Conference, Hong Kong Polytechnic University, Hong Kong.
5. Cooper, J. R. & Imroz, S. M. (2025, Jan. 29-31).ÌýFactors affecting innovation in electric flights.Ìý[Paper presentation]. Southeast Decision Sciences Institute (SEDSI), Greenville, SC.
6. Cannon-Patron, S. D., Gourdet, S., Haneen, F., Medina, C., Thompson III, S., & Imroz, S. M. (2024, July 1-4). A case study of managerial shortcomings: Lessons from the Boeing 737 Max aviation accidents. [Paper presentation]. The 27th ATRS World Conference, Lisbon, Portugal.
7. ​Darwish, S., Ahmed, U., Pahi, M., Imroz, S. M. (2024, Apr. 19-20). Investigating the nexus among value, emotions, attitude, and intentions: Testing a sequential model. [Paper presentation]. The International Conference on Business and Technology. University of Cambridge, UK.Ìý
8. Hughes, M., Miller, A., Zeruto, A., Hofer, C., &ÌýImroz, S. M.Ìý(2024, Feb. 21-23).ÌýCan Multi-Regional Trajectory Based Operations (MR TBO) Reduce Workload-Related Aviation Incidents?Ìý[Paper presentation].ÌýProceedings of the 53rd Annual Meeting of the Southeast Decision Sciences Institute (SEDSI), Charleston, SC.
9. Hughes, D. &ÌýImroz, S. M. (2023, Mar. 1-4).ÌýDiversity in aviation: Understanding current state and recommendations for HRD professionalsÌý[Paper presentation].ÌýProceedings of 2023ÌýAHRD International Research Conference in the Americas, Minneapolis, MN.
10. Krol, P., Mazid, S., &ÌýImroz, S. M. (2023, Mar. 1-4).ÌýThe macro level impact of the PATCO strike of 1981: What can we learn from this historical breakdown of collective bargaining?Ìý[Paper presentation].ÌýProceedings of 2023ÌýAHRD International Research Conference in the Americas, Minneapolis, MN.
11. Shih, C-C., Wu, C-W., Ani, P., Rheuban, S.G.R., Samuels, R., &ÌýImroz, S.M.Ìý(2023, Feb. 15-17). Factors affecting airliners' decision of purchasing airplanes [Paper presentation].ÌýProceedings of the 52nd Annual Meeting of the Southeast Decision Sciences Institute (SEDSI), Wilmington, NC.
12. Rujano Alain, F., Friedrichs, Z., Barrios, A., Hanover, J., & Imroz, S.M. (2023, Feb. 15-17). Understanding the impacts of pilots' mental health on aviation safetyÌý[Paper presentation].ÌýProceedings of the 52nd Annual Meeting of the Southeast Decision Sciences Institute (SEDSI), Wilmington, NC.
13. Imroz, S. M., Sadique, F., Sim, S. H., Perez, O., & Kim, D. (2022, Aug. 23-27).ÌýFactors affecting the work-life balance perception of flight instructors.Ìý[Paper presentation]. The 25thÌýATRS World Conference (Hybrid), Antwerp, Belgium.
14. Imroz, S. M.Ìý(2022, Mar. 21-25).ÌýUsing gamification in a professional online community: A case study.Ìý[Paper presentation]. Gamification Europe Conference 2022 (Virtual), UK.Ìýhttps://gamification-europe.com/geu22-community-engagement-day/Ìý
15. Bakhshandeh, B., Mazid, S., & Imroz, S. M. (2022, Feb. 23-26).ÌýUsing SWOT analysis to develop business strategies: Implications on non-profit human resourceÌý[Paper presentation].ÌýProceedings of 2022 AHRD International Research Conference in the Americas, Arlington, VA.
16. Imroz, S. M., Curtis, T., & Ambrose, S. (2021, Aug. 26-29). Perception of crisis management, service quality, and loyalty program on airline travel intention: What roles do fear of COVID-19 and risk attitude play? [Paper presentation]. The 24^th ATRS World Conference (Virtual), Sydney, Australia.
17. Trambadia, N.&ÌýImroz, S, M. (2021, Feb. 26).ÌýComparison of paternityÌýleave policies in six western European Union (EU) countriesÌý[Paper presentation].ÌýCenter for Scholastic Inquiry International Academic Research Conference, Granite Falls, MN.
18. Imroz, S. M.&ÌýMazid, S. (2021, Feb. 17-20). Work-life balance: Learning from maternity and parental leave policies in six western European Union (EU) countries [Paper presentation].ÌýProceedings of 2021 AHRD International Research Conference in the Americas, Minneapolis, MN.
19. Imroz, S. M.Ìý& Luke, T.Ìý(2015, Feb. 18-21). Using social network analysis to evaluate students’ participation in an online class at a major university in Pennsylvania: A case study [Paper presentation].ÌýProceedings of 2015 AHRD International Research Conference in the Americas, St. Louis, MO.
20. Imroz, S. M.Ìý(2013, Dec. 17-20).ÌýDiffusion of innovations as a theoretical framework for oral rehydration therapy (ORT) adoption in rural Bangladesh [Paper presentation].ÌýIntellectbase International Consortium and Academic Conference, Las Vegas, NV.
21. Alzahmi, R. &ÌýImroz, S. M.Ìý(2012, Dec. 13-15). A look at factors influencing the UAE education and development system [Paper presentation].ÌýIntellectbase International Consortium and Academic Conference, Las Vegas, NV.
22. Imroz, S. M.Ìý(2012, Feb. 29-Mar. 3). A conceptual framework for social networking policy in the workplace [Paper presentation].ÌýProceedings of 2012 AHRD International Research Conference in the Americas, Denver, CO.
23. Imroz, S. M.Ìý(2011, Dec. 15-17). Are standardized tests a good measure of student learning? [Paper presentation]ÌýIntellectbase International Consortium and Academic Conference, Las Vegas, NV.
24. Imroz, S. M.Ìý& Alzahmi,ÌýR. (2011, Mar. 25-26). Using Ajax technology to improve the performance of a web-based help desk application at a paymentÌýsystems company [Paper presentation].ÌýIntellectbase International Consortium and Academic Conference, San Antonio, TX.
25. Imroz, S. M., Pietron, L. R., Haworth, D. A. & Ward, K. W. (2010, Dec. 16-18). Application of Q-methodology in critical success factors of information security risk management [Paper presentation]. Intellectbase International Consortium and Academic Conference, Las Vegas, NV.